What our customers have to say about us. | Astell UK

Customer Testimonials

Diane Williams
Laboratory Team Leader, Arla Foods

"Our busy microbiology lab depends on our Swiftlock autoclave. We’ve had it since 2004 and it’s covered by an annual service contract. The admin. is really easy and customer services are tremendously helpful. I rang the other day to book a service and the engineer was here within a couple of days. Excellent service!"

Garth Barnard
Managing Director, Cantor + Nissel

"In our experience Astell autoclaves are by far the most consistent on the market. They are especially well built and Astell has very well trained engineers to carry out breakdown and service visits. Rapid cycle times are important, but so is flexibility. The latest version of Astell’s software allows us to create our own cycle parameters so that we can run different cycles depending on the products being sterilised."

Ali Marie
PhD student, School of Dentistry - University of Leeds

"Astell have given me a unique benchtop autoclave, one modified specially for my work. It is fully programmable and I can run different timed Hydrothermal Synthesis cycles up to a maximum of 10 hours. It’s small size also means it takes up little space on the benchtop – perfect for our laboratory in St James’s University Hospital."

Steve Guy
M&E Facility Manager, John Innes Centre, Norwich

"Reliability is key for us at John Innes. We have several autoclaves for media sterilisation, and they are all very intensively used. If we lose one, even for just a couple of days, this has a major impact on the research carried out here. Astell are always quick to respond, and it’s usually the same service engineers – which helps as some of our equipment is quite unique, plus we have the additional complication of autoclaves in high security laboratories. Their customer service has always been good so, when an autoclave reaches the end of its life, we generally replace it with an Astell unit. We recently purchased one of their new steam sterilising plants. The project went really well and the result was very good. As with any new installation there are teething problems, Astell were quick to respond and resolve these during the commissioning stages and to provide training for the in-house engineers."

Helen Bradshaw
Technical Manager, University of Salford

"The School of Environment and Life Sciences based at the University of Salford have recently acquired an Astell Swiftlock autoclave to process waste generated from teaching activities. The service and information provided by Astell has been excellent and allowed us to make an informed choice on specific requirements. The technical support was superb with answers provided to our queries at all stages of the procurement process. I would highly recommend Astell to other educational institutes."

Chris Lindley
Laboratory Operations Manager, Yara Analytical Services

"Yara Analytical Services analyses soil, tissue and water samples from all over the world. We use our Astell autoclave to sterilise soil samples prior to disposal to prevent the release of microbes. I talked to other laboratory managers and chose Astell based on their recommendations. The autoclave has performed well over the last year and Astell’s customer service team are friendly and the service technicians have excellent product knowledge and are quite happy to assist with any queries which I may have."

Ian McNaughton,
Maintenance Technician, James Hutton Institute

"We are an international research centre in soil and crop management so we undertake microbiological work. We now have four Astell autoclaves and I’m responsible for maintaining them, although the units are very reliable. We do our own repairs so we need good availability of spares and technical advice. Astell’s customer support is as good as their systems."

Sue Fowler
Research Facilities Manager, CRUK Beatson Institute

"We have been running four large Astell autoclaves in our media and waste processing facility since 2009. Their level of service has been excellent and repairs are always carried out swiftly with minimum downtime."

Samantha Bean
Risk & Quality Manager, Norwich Bioscience Institutes

"The John Innes Centre is Norwich Bioscience Institutes’ centre of excellence for plant science and microbiology. Our research involves plants and microorganisms that originate from outside the UK and it is important that these are not accidentally released into the environment. Having a robust effluent decontamination system is critically important. We invited a number of suppliers to tender for a new system and we were particularly impressed by Astell’s professional approach; they provided lots of information, helped us with planning and generally gave us confidence in their ability to fulfil the contract. Over twelve months down the line we are more than satisfied with the system and the service that we have received."

David Wilkinson
Lab Manager, Mibelle Ltd

"As a leading customer brand personal and home care product manufacturer specialising in just-in-time delivery, our QC lab is critical to performance. Our Astell bench-top autoclave is used mainly for agar sterilisation and boil down. The touch screen is really user friendly and it’s easy to change the settings to suit what we’re doing."

Alex Mrzyglocka
Fermentation Scientist, Green Biologics Ltd

"We manufacture a wide range of chemicals using green technology, most of which is based around fermentation, so lab sterility is vital to us. We’ve had our AVS360G SQUARE autoclave for eight months. It’s used mostly for sterilising media, along with contaminated fermentation broth and various glassware. Compared to our previous system, it’s much easier to operate and Astell have been very helpful and provided a quick response to any problems."

Duncan Kennedy
Deputy Facilities & Lab Operations Manager, The Cancer Institute, School of Life and Medical Sciences, UCL

"We have several Astell benchtop autoclaves, the oldest eleven years, which are used for media preparation and sterilisation of water and glassware in our research labs. They are serviced annually by Astell but, if we do have a breakdown, the service engineers respond quickly. They are very knowledgeable and I have picked their brains over little issues and they have always been very helpful and quite open to offering ideas."

Helen Wheeler
Laboratory Manager, Church & Dwight UK Ltd

"Manufacturing household names Arm & Hammer, Femfresh and Nair, our microbiology lab is critical to ensuring product quality. And our autoclave is essential to the lab. We’ve had Astell autoclaves for more than 20 years and the equipment is well made and reliable. The Astell team is always available and, if they can, they will tell us how to resolve the issues over the phone, and talk us through the problem, saving time and money."

Corinne Rumney
Laboratory Manager, Research Fellow, Food and Markets Department, University of Greenwich

"We’ve had our MNS SQUARE Eco autoclave for four years in our microbiology lab, where it’s used in food research, preparing media, sterile buffers and equipment, and also for discard of material (waste cultures, agar plates, general lab disposables, plastic ware). The autoclave fits easily into the lab, and front loading makes it simple to load."

John Stoddern
Production Unit Manager, MAST Laboratories

"We manufacture a wide range of microbiology and immunology products so our ASB280 works hard. Typically we autoclave three loads a day of media make-up for pre-poured plates. Because our products are used for critical diagnostics and assays we have to be certified, and it’s very important to us that our autoclave has a UKAS validated calibration certificate. Astell were able to offer this and we’ve been very happy with their service."

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